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ROCKS: Transforming the Customer Journey

Sean Albertson, the creator of the ROCKS Strategy, offers his expertise to assist organizations in achieving success in their respective industries by identifying, analyzing and addressing their top customer challenges.

With over 20 years of experience as a CX leader and consultant, Sean has successfully implemented customer experience solutions and strategies at Fortune 200 companies. His extensive background in customer service, marketing, product, pricing, and technology allows him to effectively collaborate with all departments across organizations.

SPEAKING ENGAGEMENTS
Invite Sean to speak at your upcoming conference or event. Sean delivers keynotes ranging from 20 to 60 minutes and can do the same for breakouts or participate in panels. Sean also can deliver Masterclass sessions from one to three hours in length.

PRIVATE ROCKS WORKSHOP
Collaborate with Sean to revolutionize your customer experience by participating in customized half-day to two-day workshops. These sessions will be tailored to address the specific needs of your business. Private workshops include:

  • A customized agenda to suit your requirements
  • Engaging kick-off keynote to motivate your teams
  • Comprehensive workbooks and materials
  • Digital access to all workshop materials
  • Three follow-up virtual coaching sessions

COACHING & CONSULTING
If you require personalized and in-depth coaching and consulting for your CX strategy, Sean offers a combination of in-person and virtual coaching sessions that can be tailored to your specific needs. In addition to benefiting from Sean's strategies and content, you will also receive ongoing advice and support as you navigate your company's transformation.

ROCKS: Transforming the Customer Journey

Sean Albertson, the creator of the ROCKS Strategy, offers his expertise to assist organizations in achieving success in their respective industries by identifying, analyzing and addressing their top customer challenges.

With over 20 years of experience as a CX leader and consultant, Sean has successfully implemented customer experience solutions and strategies at Fortune 200 companies. His extensive background in customer service, marketing, product, pricing, and technology allows him to effectively collaborate with all departments across organizations.

SPEAKING ENGAGEMENTS
Invite Sean to speak at your upcoming conference or event. Sean delivers keynotes ranging from 20 to 60 minutes and can do the same for breakouts or participate in panels. Sean also can deliver Masterclass sessions from one to three hours in length.

PRIVATE ROCKS WORKSHOP
Collaborate with Sean to revolutionize your customer experience by participating in customized half-day to two-day workshops. These sessions will be tailored to address the specific needs of your business. Private workshops include:

  • A customized agenda to suit your requirements
  • Engaging kick-off keynote to motivate your teams
  • Comprehensive workbooks and materials
  • Digital access to all workshop materials
  • Three follow-up virtual coaching sessions

COACHING & CONSULTING
If you require personalized and in-depth coaching and consulting for your CX strategy, Sean offers a combination of in-person and virtual coaching sessions that can be tailored to your specific needs. In addition to benefiting from Sean's strategies and content, you will also receive ongoing advice and support as you navigate your company's transformation.

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“Loved your message, optimize before you automate” – Kathy D.

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“Pertinent, thought provoking.” – Carol G.

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“Effective energy, relevant stories.” – Patrick P.

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“Excellent example of synergy between technology and people” – Tarek E.

Engagement Topics:

4ROCKS Strategy

Sean's ROCKS Strategy provides organizations with a roadmap for identifying customer challenges and rallying their teams around the program.

This approach ensures that your leadership team understands the key opportunities for aligning your organization and reducing customer effort to improve customer loyalty.

4ROCKS Summary

PATH 4ROCKS

Sean's PATH 4ROCKS program delves deeper into the technology and architecture required to build a robust customer experience (CX) strategy.

Focused on data needs and vendor selection, PATH 4ROCKS is designed for technology and support organizations seeking to develop the building blocks of their CX capabilities.

PATH Summary

COACH 4ROCKS

Sean's COACH 4ROCKS program is designed for call center managers looking to integrate the 4ROCKS strategy into quality observations and coaching for frontline associates.

By providing analytic insights into associate performance trends, COACH 4ROCKS enables leaders to help agents remove customer struggles more effectively.

COACH Summary

TEAM 4ROCKS

To truly embrace the 4ROCKS strategy, organizations must align it with employee experience (EX).

Sean's TEAM 4ROCKS program is designed for HR teams or anyone seeking to maximize employee engagement and motivation, ensuring a focus on making things easy for customers.

TEAM Summary

ONLINE 4ROCKS

Sean's ONLINE 4ROCKS program is dedicated to developing web and mobile resources that meet the needs of today's customers.

Focusing on user experience (UX) and digital channel alignment, ONLINE 4ROCKS ensures that your digital assets are in sync with the rest of your customer experience initiatives.

ONLINE Summary