ROCKS: Transforming the Customer Journey
Sean Albertson, the creator of the ROCKS Strategy, offers his expertise to assist organizations in achieving success in their respective industries by identifying, analyzing and addressing their top customer challenges.
With over 20 years of experience as a CX leader and consultant, Sean has successfully implemented customer experience solutions and strategies at Fortune 200 companies. His extensive background in customer service, marketing, product, pricing, and technology allows him to effectively collaborate with all departments across organizations.
Invite Sean to speak at your upcoming conference or event. Sean delivers keynotes ranging from 20 to 60 minutes and can do the same for breakouts or participate in panels. Sean also can deliver Masterclass sessions from one to three hours in length.
PRIVATE ROCKS WORKSHOP
Collaborate with Sean to revolutionize your customer experience by participating in customized half-day to two-day workshops. These sessions will be tailored to address the specific needs of your business. Private workshops include:
- A customized agenda to suit your requirements
- Engaging kick-off keynote to motivate your teams
- Comprehensive workbooks and materials
- Digital access to all workshop materials
- Three follow-up virtual coaching sessions
COACHING & CONSULTING
If you require personalized and in-depth coaching and consulting for your CX strategy, Sean offers a combination of in-person and virtual coaching sessions that can be tailored to your specific needs. In addition to benefiting from Sean's strategies and content, you will also receive ongoing advice and support as you navigate your company's transformation.