Your customers are leaving, and it's all your fault!  But where do you start?

Your customer journey is like a river and your business rocks are creating the rapids.

SEAN ALBERTSON Professional Speaker,
Award Winning Author
and CX Coach

"80% of customers say the experience a company provides is just as necessary as its products or services." Salesforce

Let Sean customize a keynote, masterclass or workshop to show you how to reduce customer churn for your business by reducing effort and transforming the customer journey.

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SEAN ALBERTSON Professional Speaker, Award Winning Author and CX Coach

"80% of customers say the experience a company provides is just as necessary as its products or services." Salesforce

Let Sean customize a keynote, masterclass or workshop to show you how to reduce customer churn for your business by reducing effort and transforming the customer journey.

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“Riveting story teller describing the customer journey and best practices.”  - Martha S.

CX4ROCKS

Revolutionizing the Customer Journey

Sean’s proven strategy will help you find and remove rocks in your business to drive effortless experiences and increase customer loyalty.

His innovative ROCKS Strategy combines survey programs, text analytics, operational metrics, and journey analytics, integrated using data science and artificial intelligence.

Sean will help you

  • Align your PEOPLE around a shared vision and strategy,
  • Refine your PROCESSES to enable a unified CX program, and
  • Design your PLATFORMS to provide seamless experiences.

“Sean was very engaging and interesting.” – Kyle M.

Keynote Presentations

Sean is available to speak at your conference or business event on CX, EX, UX and other topics around the ROCKS strategy. Keynotes range from 20 to 90 minutes in length and can be customized for your purpose.

Corporate Workshops

Sean can lead your organization through workshops ranging from half-day to two-day programs on any (or all) of the ROCKS topics. These workshops will provide your organization with the strategies and tactics needed to develop ongoing programs. 

Coaching

If you need a longer engagement to help you establish the strategies and tactics to your own program, Sean can help there too. These sessions can run sequentially or be spread over time to match your schedule and needs.

“Excellent information and awesome delivery.” – Irina L.

Embark on the ROCKS Journey

Customers' journeys can often be compared to winding rivers – no matter how straight we design a process, they still find themselves meandering around, seeking resolution. It's time to remove the obstacles and address the ROCKS in their path.